Privacy Policy


We may collect, process, use and disclose your information when you use Grabbd App and/or our website (together, "Grabbd Platform") and the services offered by Grabbd. "You" and "your" when used in this Privacy Policy includes any person who accesses Grabbd Platform or uses the Services.

This Privacy Policy sets out the basis and terms upon which Grabbd collects, processes, uses and/or discloses your information that is obtained from you when you access Grabbd Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, email address, location, age, gender or any such information we have requested and you have provided through Grabbd Platform ("Personal Information").

Please read this Privacy Policy carefully

By visiting Grabbd Platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

Scope of Terms

Grabbd reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of Grabbd Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using Grabbd Platform and the Services.

Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

Collection of Information

We may collect Personal Information about you that you provide to us while using Grabbd Platform and information about how you use Grabbd Platform including when you create your user account ("User Account"), visit Grabbd Platform or make reservations or bookings for any intended places or Services. Providing your Personal Information to Grabbd is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot create your user account for you if we do not collect your name and email.

Creating Your User Account

When you create with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as:

a) Your data: your name, email address, username, password, photo, age and gender.

b) Usage Data: Details of your usage of Grabbd Platform (including traffic data, location data and length of user sessions);

c) Connections: We also collect contact information if you choose to upload, sync or import it from a device (such as an address book), which we use for things like helping you and others find people you may know. If you choose to sync your connections from other social media platforms like Facebook, Google or Twitter we will collect and use the info we receive from these platforms to help you and others find people you may know on Grabbd that already use Grabbd platform.

d) Feedback and Survey: Feedback on and responses to surveys conducted by Grabbd relating to the Services and newsletters which may be published, circulated or distributed by Grabbd;

e) Information automatically collected and stored: in our server or the server of our third party services provider by using or accessing Grabbd Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).

f) Content you provide: We collect the content, communications and other information you provide when you use Grabbd. This can include information in or about the content you provide (like metadata), such as the location of a photo. Content that you provide and share on the app and the information when you share the content from the app to third party apps.

g) Things others do and information they provide about you. We also receive and analyze content, communications and information that other people provide when they use Grabbd. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync or import your contact information.

Device Information

When you use your mobile devices to visit Grabbd Platform, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to Grabbd Platform. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby places or services during your travel or provide personalised content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of Grabbd Platform may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend contacting your mobile services provider or the manufacturer of your device.

Storage of Information

Grabbd will store your personal information in a secure database behind a firewall. Sensitive information is fully encrypted.

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy. When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.

We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

Grabbd will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Grabbd does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Grabbd has fulfilled its obligations under no circumstances shall Grabbd be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

For example, Grabbd will use Personal Information and other data collected through Grabbd Platform to create your User Account, to save the places you bookmark under your account, to personalise your experience, to save your bookings, to provide you with the Services, to send you offers, to continually improve Grabbd Platform, and to contact you in relation to your account and to recommend you amazing places. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.

From time to time, we may also make use of your Personal Information to contact you for feedback on your use of Grabbd Platform, to assist us in improving Grabbd Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.

Disclosure of Information

Grabbd may share your Personal Information as described below.

Other Users

Grabbd may share your Personal Information with other users on Grabbd to whom you are connected or with whom you have explicitly shared content.

Places You Have Bookmarked

In order to provide you with product and services, Grabbd may share your Personal Information with restaurants and other places that you have bookmarked.

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

1. To successfully complete your reservations, rentals, and/or bookings, or to otherwise implement our Terms of Use. We may share your information with Operators or third parties (including but not limited to tour operators, activity providers, restaurants, shops, transportation companies, railway companies, cruise companies, amusement parks, telecommunication network operators, hotels, car rental companies, insurance companies, etc.), both within and outside your home country, who deliver or provide goods and services or otherwise act on our behalf.

2. If you are a visitor, to the relevant busuness in connection with a Services which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.

3. If you are a business in connection with the Services you are offering.

4. To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.

5. If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.

6. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.

7. To our advisors, agencies or other parties concerned in order to protect the rights and property of Grabbd

8. In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

There may be links present on Grabbd Platform which could result in you leaving Grabbd Platform and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and Grabbd is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.

Your rights

You may at all times access, correct or update your Personal Information through Grabbd Platform by accessing your profile data via edit profile under settings on our app. Alternatively, you may make your data access, correction or erasure request by sending your request by email to

Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at . You may also request a copy of the information that we hold about you by sending your request by email at

Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.

When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.


If you have any questions about this Privacy Policy, please contact us by email at